AGB

Last Updated: July 21, 2026

Thank you for shopping with Krekzone. This Shipping Policy complies with German Civil Code (BGB) consumer delivery rules and applies to all orders placed through www.krekzone.com delivered within Germany. Please review this policy before placing an order.

All orders are processed within 1–3 business days. Business Days: Monday – Friday, excluding German national public holidays. Order Cut-Off Time: 18:00 CET Orders placed after 18:00 CET will be processed the next business day. During peak seasons, holiday sales, or periods of high order volume, processing times may be slightly extended. If there is a significant delay with your order, we will notify you by email. Under German consumer law, the maximum permissible delivery period after order confirmation is 30 calendar days; if we exceed this deadline, you are entitled to cancel your order and receive a full refund without any deductions.

We currently ship orders only within Germany. Shipping availability may depend on the shipping address, product availability, and checkout options shown at the time of purchase. Please make sure your shipping address is complete and accurate before placing your order, including your postal code (PLZ).

The total delivery time includes both order processing time and shipping transit time. Total Delivery Time = Processing Time + Shipping Time Germany Standard Shipping Processing Time: 1–3 business days Shipping Time: 3–6 business days (via DHL / DPD / GLS) Estimated Total Delivery Time: 4–9 business days Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier backlogs, weather conditions, incomplete addresses, public holidays, high order volume, or other circumstances outside our control.

We offer Free Standard Shipping on all orders shipped within Germany unless otherwise clearly stated at checkout. If any shipping fees apply for oversized/heavy items, the final shipping cost will be clearly displayed at checkout before payment is completed, fully inclusive of German VAT (MwSt) as required by German price labelling laws.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information from DHL, DPD or GLS when available. Tracking information may take 24–72 hours to update after the package has been scanned by the German parcel carrier. If your tracking number does not update immediately, please allow additional time for the carrier system to refresh. You may also track parcels via the official carrier online portals.

Orders may be shipped through trusted German carriers (DHL, DPD, GLS), domestic logistics providers, EU fulfilment partners located in Germany depending on product availability and shipping requirements. We work with reliable German fulfilment partners to process and deliver orders as efficiently as possible, complying with German packaging waste and EPR regulations.

Customers are fully responsible for providing a complete and accurate shipping address at checkout under German consumer rules. Please carefully check your: Full legal name Street address and house number Apartment, suite, or unit number City Postal code (PLZ) Phone number and email address If an incorrect or incomplete address is provided, delivery may be delayed, returned, or unsuccessful. If you notice an address mistake after placing your order, please contact us at hello@krekzone.com. We will do our best to assist, but we cannot guarantee address changes after an order has begun processing or has shipped.

If your package appears delayed, lost, or marked as delivered but you have not received it, please contact us at hello@krekzone.com with your order number and tracking information. We may ask you to: Check the shipping address on your order confirmation Check around your mailbox, front door, porch, building, or local parcel pickup station (Paketshop) Ask household members, neighbours, building staff, or local delivery personnel Contact the respective German carrier’s customer service for delivery details We will help review the issue and assist with the next appropriate steps per German parcel dispute regulations.

If a package is returned to us due to an incorrect address, failed delivery attempt, customer refusal, or inability to receive the package, we will contact you when possible. Additional shipping costs will apply if the customer requests reshipment due to address error or failed delivery not caused by Krekzone, in line with German consumer cost allocation rules.

Please inspect your order when it arrives in front of the delivery courier if possible. If your item arrives damaged, defective, or incorrect, please contact us at hello@krekzone.com as soon as possible, preferably within 48 hours of delivery. Please include your order number and clear photos of the item, packaging, and any visible issue. We will review the matter and help resolve it according to our Return & Refund Policy and mandatory 2-year statutory warranty under German civil law.

If you need to change or cancel your order, please contact us as soon as possible at hello@krekzone.com. We cannot guarantee that changes or cancellations can be made after an order has begun processing or has shipped. Per German withdrawal law, you retain your 14-day return right even if the order cannot be cancelled pre-delivery.

If you have questions about shipping, delivery, tracking, or your order status, please contact us: Brand Name: Krekzone Website: www.krekzone.com Email: hello@krekzone.com Phone: +49 251 1018482 Business Address: Krekzone Münsterstraße 74, 44145 Dortmund, Germany Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM CET Sunday: Closed We aim to respond to customer inquiries within 24–48 business hours.