Datenschutzerklärung

Last Updated: July 21, 2026

Privacy Policy

This Privacy Policy complies with the German Federal Data Protection Act (BDSG) and the DSGVO (EU GDPR), supervised by the respective German State Data Protection Authority. It describes how Krekzone (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit, browse, or make a purchase from www.krekzone.com (the “Site”), or otherwise interact with our services.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Krekzone is an independently operated online retail store offering women’s fashion and dresses, established under German commercial law.

Website: www.krekzone.com

Email: hello@krekzone.com

Phone: +49 251 1018482

Business Address:

Krekzone

Münsterstraße 74,

44145 Dortmund, Germany

Data Controller: Krekzone (contact via hello@krekzone.com for all DSGVO data subject requests)

2. Information We Collect

We collect personal information that you provide directly to us, information collected automatically when you use our Site, and information received from service providers that help us operate our store.

Information You Provide to Us

When you place an order, create an account, contact us, or interact with our Site, we may collect:

Name

Email address

Phone number

Billing address (Germany / EU)

Shipping address (Germany)

Order details

Payment confirmation details

Customer support messages

Return or refund request information

Order and Transaction Information

When you make a purchase, we collect information related to your order, including products purchased, order number, shipping method, billing details, delivery address, and transaction status.

Payment information is processed securely through Shopify EU and EU-based third-party payment providers. We do not store your full credit card or debit card number on our website or servers, complying with PCI-DSS and PSD2 Strong Customer Authentication rules applicable in Germany.

Automatically Collected Information

When you visit our Site, certain information may be collected automatically, including:

IP address (EU / Germany geolocated)

Browser type

Device type

Operating system

Time zone (CET)

Pages viewed

Products viewed

Referring website or traffic source

Interaction with ads, emails, or website features

Cookie and tracking technology data

This information helps us understand how visitors use our Site, improve website performance, prevent fraud, and measure marketing effectiveness, only with your prior explicit cookie consent as required by German DSGVO cookie rules.

3. How We Use Your Information

We use personal information for the following purposes, with valid legal bases under DSGVO Article 6:
  • To process and fulfil orders (performance of contract)

    Including payment confirmation, order review, shipping, delivery, and order updates.
  • To provide customer support (contract and legitimate interest)

    Including responding to inquiries, return requests, refund questions, product questions, and order issues.
  • To communicate with you (consent for marketing; contract for order notifications)

    Including order confirmations, shipping updates, customer service messages, and policy-related notices.
  • To improve our Site and services (legitimate interest)

    Including analysing website performance, customer behaviour, product interest, and shopping experience.
  • To prevent fraud and protect our store (legitimate interest & legal obligation under German trade law)

    Including order verification, payment security, fraud prevention, and account protection.
  • To conduct marketing and advertising (only with your separate opt-in consent)

    Including measuring ad performance, showing relevant ads, and improving promotional campaigns.
  • To comply with legal obligations (German tax, commercial and data protection law)

    Including German tax retention rules, accounting, DSGVO compliance, consumer dispute resolution, and regulatory requirements.

4. Shopify and Third-Party Service Providers

Our store is powered by Shopify EU, which provides the e-commerce platform that allows us to sell products and services online within the European Economic Area.

We may share necessary information with trusted service providers that help us operate our store, all bound by DSGVO-compliant data processing agreements:

Shopify EU and checkout providers

EU-based Payment processors

German shipping and fulfilment providers (DHL, DPD, GLS)

Customer support tools

Fraud prevention providers

Analytics providers

Advertising and marketing platforms

These service providers are only given information necessary to perform their services, and cannot reuse your data for unrelated purposes.

5. Pinterest Advertising and Tracking

We may use Pinterest advertising tools, including the Pinterest Tag, to help us promote our products, measure advertising performance, and show more relevant ads to visitors.

Pinterest-related technologies may collect or receive information from our Site only if you grant marketing cookie consent:

Pages viewed

Products viewed

Add-to-cart activity

Checkout activity

Purchase activity

Device and browser information

IP address

Cookie or pixel identifiers

Ad interaction data

We may use this information to:

Measure Pinterest ad performance

Understand which products or pages visitors interact with

Track conversions from Pinterest Ads

Create or improve advertising audiences

Show relevant Krekzone ads on Pinterest or related advertising services

Pinterest EU processes this information according to its own EU privacy policy and advertising settings. You can manage your Pinterest advertising preferences through your Pinterest account settings, and withdraw consent via our site cookie banner at any time.

6. Google Advertising, Analytics, and Merchant Services

We may use Google EU services, including Google Analytics 4 EU, Google Ads Europe, and Google Merchant Center EU-related tools, only with your prior marketing cookie consent, to understand website performance, measure advertising results, and promote our products.

Google-related tools may collect data such as device information, browser information, website activity, traffic source, ad interaction, and conversion activity.

This information helps us improve our store, measure campaign performance, and provide more relevant shopping experiences. You can disable Google tracking via our cookie management panel at any time.

7. Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate our Site and improve your shopping experience, fully complying with German DSGVO and ePrivacy cookie rules:
  • Strictly necessary cookies (cart, login, security): activated by default, cannot be disabled
  • Analytics & marketing cookies: only activated after your explicit opt-in via our pop-up consent banner

    Cookies may be used for:

    Website functionality

    Shopping cart and checkout operation

    Account login and preferences

    Security and fraud prevention

    Analytics and performance measurement

    Advertising and remarketing

    Pinterest and Google ad tracking

    You can fully revoke marketing cookie consent at any time via our website footer cookie settings link. Disabling strictly necessary cookies will break core checkout and site functions.

8. How We Share Information

We do not sell your personal information for money, in line with DSGVO prohibitions and German commercial law.

However, we may share certain information with service providers and advertising partners to operate our store, process orders, provide customer support, measure marketing performance, and deliver relevant advertising, only under binding data processing contracts:

Shopify EU

EU payment providers

German shipping and fulfilment partners

Fraud prevention providers

EU analytics providers

Pinterest EU advertising tools

Google EU advertising and analytics tools

Professional advisors, when necessary

German public authorities, courts or regulatory bodies, when required by German law or official order

9. Your DSGVO Privacy Rights

Under the DSGVO and BDSG, all users located in Germany/EU hold full free-of-charge data subject rights:
  • The right to access personal information we hold about you
  • The right to correct inaccurate personal information
  • The right to request full deletion of personal information (right to erasure)
  • The right to restrict data processing
  • The right to object to marketing & analytics processing
  • The right to data portability
  • The right to withdraw consent at any time without disadvantage

    To exercise your privacy rights, please send a signed request to hello@krekzone.com with your full name and order reference for identity verification. You may file a complaint with your local German state data protection authority if you believe we violate DSGVO rules.

10. Your Privacy Choices

You may opt out of marketing emails by clicking the unsubscribe link included in our marketing messages (mandatory one-click opt-out under German law).

You may also control cookies through our dedicated cookie settings panel or your browser settings.

We fully honour all opt-out requests related to targeted advertising and data sharing for commercial purposes. Global Privacy Control (GPC) browser signals are respected as required by German data protection guidance.

11. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil orders, comply with German legal obligations, resolve disputes, prevent fraud, and maintain business records:
  • Full order transaction data: retained for 10 years to meet German tax & commercial record-keeping requirements
  • Marketing contact data: retained only until you unsubscribe or withdraw consent
  • Site visitor analytics logs: stored maximum 90 days before anonymisation
  • Unprocessed customer support tickets: deleted 12 months after resolution

12. Data Security

We take strict technical and organisational measures compliant with DSGVO to protect your personal information.

Our checkout is processed through Shopify EU and secure EU payment providers. Payment information is handled through end-to-end SSL encrypted payment systems, and we do not store full payment card details on our website.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using industry-standard safeguards. In case of a personal data breach, we will notify the responsible German data protection authority within 72 hours as legally required.

13. International Visitors

Our Site is primarily operated for customers residing in Germany and the European Economic Area (EEA).

If you access our Site from outside the EEA, your personal data will only be transferred to non-EU countries if we execute Standard Contractual Clauses (SCCs) approved by the European Commission to guarantee equivalent data protection levels.

14. Children’s Privacy

Our Site is not intended for children under the age of 16 per DSGVO rules. We do not knowingly collect personal information from minors under 16 without verified parental consent.

If you believe a child has provided us with personal information, please contact us at hello@krekzone.com, and we will take immediate steps to fully delete the information.

15. Links to Third-Party Websites

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit, especially non-EU platforms.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, DSGVO/BDSG legal requirements, or business operations.

Any updates will be posted on this page with a revised “Last Updated” date, and we will notify registered account holders via email of material policy changes.

17. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your DSGVO privacy rights, please contact us:

Brand Name: Krekzone

Website: www.krekzone.com

Email: hello@krekzone.com

Phone: +49 251 1018482

Business Address:

Krekzone

Münsterstraße 74,

44145 Dortmund, Germany

Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM CET

Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.