Versand

Last Updated: July 21, 2026

Welcome to Krekzone. This website is operated by Krekzone, a German online retail business registered under German Commercial Law. Throughout the site, the terms “we,” “us,” and “our” refer to Krekzone. By visiting our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service (Allgemeine Geschäftsbedingungen / AGB), including all referenced store policies compliant with the German Civil Code (BGB) and DSGVO.

These Terms apply to all users of the site, including browsers, customers, and anyone who accesses or uses our services.

If you do not agree to these Terms of Service, you should not use our website or purchase products from us.

Krekzone is an independently operated online retail store offering women’s fashion, dresses, and occasion-ready styles through our official website:

Website: www.krekzone.com Email: hello@krekzone.com Phone: +49 251 1018482 Business Address: Krekzone Münsterstraße 74, 44145 Dortmund, Germany

Our store is powered by Shopify EU, which provides the EEA-compliant e-commerce platform that allows us to display products, process orders, and operate our online store within Germany.

By using this website, you confirm that you are at least 18 years old (age of majority in Germany), or that you are using this website with the full consent of a parent or legal guardian if you are a minor.

You agree not to use our website, products, or services for any unlawful, fraudulent, harmful, or unauthorized purpose under German or EU law.

You may not use our website in a way that interferes with its security, functionality, or normal operation. Before order validation, you must tick a separate non-pre-checked checkbox to confirm acceptance of these AGB, as mandated by German distance selling regulations.

We make reasonable efforts to display product information as accurately as possible, including product descriptions, prices (all inclusive German VAT / MwSt), images, colors, sizes, and availability, complying with German price transparency regulations.

However, we do not guarantee that all product descriptions, images, colors, sizing information, pricing, or other content will be completely accurate, current, or error-free at all times.

Please note that product colors may appear slightly different depending on your device screen, display settings, lighting, and photography conditions.

Product availability may change without notice.

We reserve the right to limit the quantity of products available for purchase, discontinue products, or update product listings at any time.

If an item becomes unavailable after your order is placed, we will contact you with available options, such as order adjustment, replacement, cancellation, or full refund within 14 days as required by German consumer law.

All prices on our website are listed in Euro (EUR), all prices include German VAT (MwSt), as mandatory for German online retail websites.

Prices are subject to change without advance notice.

The final amount charged at checkout may include product price, applicable shipping charges, discounts, and mandatory German VAT based on your shipping address within Germany.

If there is a pricing error, technical error, or incorrect product information, we reserve the right to correct the issue and, if necessary, cancel or adjust the affected order before fulfillment per German consumer law. No hidden surcharges may be added after checkout.

When you place an order on our website, you will receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee final acceptance or fulfillment of the order.

We may review orders for payment authorization, product availability, address accuracy, fraud prevention, and compliance with our store policies and German law.

We may cancel or refuse an order if: Payment cannot be fully authorized under PSD2 SCA rules Billing or shipping information is incomplete or inaccurate The order is flagged by fraud prevention tools The product is permanently unavailable There is a pricing, product, or technical error The order appears to violate our policies or applicable German/EU law

If your order is canceled, we will notify you by email when possible and issue any applicable refund to your original payment method within the statutory 14-day deadline under German law.

We accept secure EU payment methods compliant with German banking regulations: Visa Mastercard Maestro American Express Apple Pay Google Pay Shop Pay PayPal Europe German Bank Transfer (Überweisung)

All payments must be successfully authorized and processed via 3D Secure SCA authentication before an order can be prepared or shipped.

Payment information is processed through Shopify EU and regulated EU third-party payment providers. Krekzone does not store your full credit card or debit card number on our website or servers to meet PCI-DSS and German DSGVO standards.

For more details, please review our Payment Policy. No extra administrative fees may be charged for any accepted payment method per German payment legislation.

Orders are processed and shipped according to our Shipping Policy.

Maximum legal delivery timeline under German consumer law is 30 calendar days after order confirmation. Delivery times are estimates and may vary due to order volume, carrier delays, weather conditions, address issues, or other factors outside our control.

Once an order has shipped, tracking information via DHL / DPD / GLS will be sent by email when available.

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or undeliverable addresses provided by the customer.

Returns and refunds are handled according to our Return & Refund Policy, aligned with § 312g BGB (14-day statutory withdrawal right for distance sales).

We offer a mandatory 14 calendar-day withdrawal period after delivery for eligible items, plus a 2-year statutory warranty (gesetzliche Mängelgarantie) for all goods sold in Germany.

To be eligible for return, items must meet the requirements stated in our Return & Refund Policy, including being unworn or unused, in original condition, with original tags and packaging, and accompanied by order proof.

For more information about return eligibility, return shipping costs, damaged or incorrect items, refund timelines, and non-returnable items, please review our Return & Refund Policy.

If you create an account on our website, you are responsible for maintaining the confidentiality of your account login information and for all activity that occurs under your account.

You agree to provide accurate, current, and complete account information compliant with DSGVO rules.

If you believe your account has been accessed without authorization, please contact us immediately at hello@krekzone.com.

Your submission of personal information through our website is governed by our Privacy Policy (fully compliant with DSGVO and German BDSG).

Our Privacy Policy explains how we collect, use, share, and protect personal information, including information related to orders, customer support, analytics, and EU-based Pinterest or Google marketing tools.

Please review our Privacy Policy for full details on your DSGVO data subject rights.

All content on this website, including text, graphics, logos, images, product content, design elements, layout, icons, and other materials, is owned by or licensed to Krekzone under German copyright and trademark law.

You may not copy, reproduce, distribute, modify, display, sell, or use any content from our website without our prior written permission.

Using our website does not grant you ownership of any intellectual property rights in our content, brand, or materials.

You agree not to use our website or services for any prohibited purpose under German or EU law, including: Violating any applicable German/EU regulation Submitting false, misleading, or fraudulent information Interfering with website security or functionality Attempting to gain unauthorized access to our systems Uploading or transmitting viruses, malware, or harmful code Collecting customer or website data without explicit consent (violating DSGVO) Using our website for spam, fraud, abuse, or unlawful commercial activity Infringing the rights of Krekzone or any third party

We reserve the right to restrict or terminate access to our website if we believe these Terms have been violated, and report unlawful activity to German consumer and regulatory authorities.

Our website may include links to third-party websites, apps, services, or tools that are not owned or controlled by Krekzone (including non-EU platforms).

We are not responsible for the privacy practices, content, or policies of third-party websites or services. Your use of third-party services may be subject to their own terms and local data protection laws.

We may use EU-hosted advertising, analytics, and tracking tools, including services provided by Pinterest EU, Google EU, Shopify EU, and other European marketing platforms, only with your explicit marketing cookie consent.

These tools may help us measure advertising performance, improve our website, understand customer behavior, and show relevant ads compliant with the EU ePrivacy Directive and German cookie rules.

For more information about cookies, tracking technologies, advertising data, and your privacy choices, please review our Privacy Policy.

If you submit reviews, comments, feedback, suggestions, images, or other materials to us, you grant us a non-exclusive European license to use, edit, display, or share such content for business purposes, including customer support, website improvement, and marketing, where permitted by DSGVO.

You agree that your submissions will not violate the rights of any third party, contain unlawful content, or include false, misleading, abusive, or harmful material under German law.

We aim to provide a reliable and secure shopping experience, but we do not guarantee that our website will always be uninterrupted, secure, error-free, or available at all times.

Products and services are provided on an “as available” basis.

To the maximum extent permitted by German commercial law, Krekzone disclaims warranties that are not expressly stated in these Terms or required by mandatory German consumer law (2-year statutory product warranty).

To the maximum extent permitted by German civil law, Krekzone shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Our total liability for any claim related to an order shall not exceed the total amount you paid for the product involved in that claim, except where prohibited by mandatory German consumer protection laws.

Nothing in these Terms limits your statutory consumer rights under the German Civil Code (BGB).

You agree to indemnify and hold harmless Krekzone, its EU service providers, partners, and affiliates from any claims, damages, losses, liabilities, or expenses arising from your violation of these Terms, misuse of our website, or violation of any German/EU law or third-party intellectual property rights.

In case of unresolved consumer disputes arising from your order, you may contact an official German consumer mediation body free of charge before taking legal action, as required under German consumer dispute law. Our mediation reference will be sent to you upon request via hello@krekzone.com.

If any provision of these Terms is found to be unlawful, invalid, or unenforceable under German law, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

These Terms of Service and all related consumer disputes shall be governed exclusively by the laws of Germany (BGB, HGB), without regard to conflict of law principles.

All disputes shall fall under the jurisdiction of the local courts in Dortmund for private consumer claims; commercial disputes shall be handled by Dortmund Regional Court.

These Terms remain effective unless terminated by either you or us.

We may suspend or permanently terminate your access to our website or services if we believe you have violated these Terms, engaged in fraudulent activity, or used the website in a harmful or unlawful way under German regulation.

We may update or modify these Terms of Service from time to time to reflect changes in our practices, services, German/EU legal requirements, or business operations.

Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website after any changes are posted means you accept the updated Terms. We will notify registered account holders of major policy revisions via email.

If you have any questions about these Terms of Service, please contact us:

Brand Name: Krekzone Website: www.krekzone.com Email: hello@krekzone.com Phone: +49 251 1018482 Business Address: Krekzone Münsterstraße 74, 44145 Dortmund, Germany

Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM CET Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.