Widerrufsrecht

Last Updated: July 21, 2026

At Krekzone, we strive to make your online shopping experience safe, secure, and convenient. This Return & Refund Policy complies with the German Civil Code (BGB) and EU Distance Selling Directive, governing all orders placed through www.krek.com.

This policy applies to purchases made on www.krekzone.com delivered within Germany.

Under German consumer law, you hold an unconditional 14 calendar-day withdrawal period starting the day you receive your goods, with no obligation to state a reason for return. If we fail to properly inform you of your statutory right of withdrawal prior to purchase, your return period extends to 12 months from delivery date. All eligible items must be returned unused, unworn, with original labels and intact original packaging, together with your order receipt or order confirmation.

Processing time for returned goods: 3–5 working days after receipt and inspection of your parcel. Working days: Monday to Friday, excluding German public holidays. Deadline for submitting return requests: 18:00 CET. Requests received after this time will be processed the following working day. During holiday sales and high-volume shopping seasons, inspection times may be slightly extended; we will notify you via email in case of major delays.

If goods are returned due to an error by Krekzone (damaged, defective, incorrect item sent), we fully cover all return shipping expenses. If you exercise your statutory 14-day right of withdrawal for personal reasons, you shall bear the costs of returning the goods, as stipulated by German consumer legislation. Free standard delivery fees paid at checkout will only be fully refunded alongside the product value if the return is caused by a fault of Krekzone.

Once we approve your return, full refunds will be issued to your original payment method within 14 calendar days (statutory deadline under German law). The actual refund posting time also depends on your bank or payment provider’s internal processing cycles. German law does not oblige us to offer store credit as an alternative refund option.

The following goods are excluded from the right of withdrawal pursuant to § 312g BGB and cannot be returned unless defective: Customised, tailor-made dresses and garments produced to your measurements Sealed lingerie or beauty articles once the seal has been broken Clearance end-sale products explicitly marked non-refundable on product pages

Please inspect your parcel immediately upon delivery. If items arrive damaged, faulty or do not match your order, contact us at hello@krekzone.com within 48 hours of receipt. Please provide your order number and clear photographs of the goods, packaging and any visible defects. We will arrange free return delivery, a replacement or a full refund at your choice in accordance with the 2-year statutory warranty (gesetzliche Mängelgarantie) under German civil law.

You may cancel any unshipped order by emailing our support team. We cannot guarantee cancellation if the order has already entered fulfilment or been handed over to German logistics providers.

If your returned package is lost while in transit sent by yourself, please send us your return tracking number and carrier receipt. We will assist you in filing a claim with DHL, DPD, GLS or other German parcel providers. We accept no liability for return parcels lost in transit sent by the customer.

For all enquiries regarding returns, refunds and the right of withdrawal: Brand Name: Krekzone Website: www.krekzone.com Email: hello@krekzone.com Phone: +49 251 1018482 Business Address: Münsterstraße 74, 44145 Dortmund, Germany Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM CET Sunday: Closed We aim to respond to customer inquiries within 24–48 business hours.